How do I get my order form back to you?

Return your order form to the school by the due date on the front of the order envelope (in green text under the photo proofs). The order form should be returned to your teacher. They have a collection envelope to help organize the orders. The school will then return the orders to us.

How do I return my order form if it is late?

Send your order form directly back to our office by mail,or drop it off in person. We will then process your order. If your order is received after the due date, we cannot guarantee delivery time.  Please enclose the additional $10.00 processing fee as the order will be printed individually and not with the school's larger order.

What do I do if my order has a yellow sheet (payment inquiry sheet) attached?

Please call our office at 604.299.8900 to discuss payment, or mail in the yellow sheet with the student's name, school and payment to our office.

When will my photo orders be ready?

Your photo orders will be returned to your school approximately 10 days after we receive them from your school. (This does not include any late orders that may have arrived.) The school will then hand out the orders.